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FAQ

Product

What is ACV Hair Rinse?

ACV hair rinse is a natural hair treatment that cleanses, clarifies and conditions your hair and scalp using the power of organic apple cider vinegar. It gently removes impurities, without stripping away natural oils. It helps to promote growth, shine and also assists in relieving a dry scalp.

How do I apply it?

ACV hair rinse can be used as a natural hair treatment or as a shampoo substitute (for e.g. between washes). It can also be used on dry or wet hair.

On wet hair spray generously all over. Using hands or a scalp brush massage into the scalp. Leave for 1-3 mins. Rinse. Condition ends if desired.

On dry hair spray lightly all over to refresh roots and add shine.

How much do I apply?

Depending on the length and thickness of your hair.
Between 5-10 pumps on dry hair and 10-20 pumps on wet hair.

Is ACV hair rinse safe for colour treated hair?

Yes. Because it is made from natural ingredients it is a very mild hair treatment. In fact it can improve the appearance of colour treated hair.

Most hair dyes are alkaline, which opens up the hair cuticle. When hair color is applied, it can then penetrate to the hair’s inner cortex, where it can react with the hair’s pigment molecules to produce a color change. Acidic solutions applied after this process such as ACV Hair Rinse, can reseal the cuticle. This not only helps color last longer, but can also flatten the cuticle, resulting in shiny hair.

Can I use ACV hair rinse on my hair extensions?

Definitely. Because ACV hair rinse is perfect for removing product build up and adding shine, it is a great product to use on hair extensions. It can also be used as a shampoo and conditioner substitute for hair extensions and pieces, which means less time washing.

How will my hair feel during application?

If you are applying to wet hair while in the shower, at first it might feel slightly sticky upon application, however as you start to work it through with your fingers or a scalp brush and leave for the recommended time, you will notice that the product will make your scalp feel cleansed and your hair feel smooth.

How often should I use ACV Hair rinse?

Because ACV Hair rinse is a natural and very mild product it is safe to use everyday.

We recommend that you use ACV Hair Rinse 2-3 times per week. You can incorporate it as a middle step in your current routine.

E.g.
Step 1 Shampoo
Step 2 ACV Hair Rinse (all over concentrating on your scalp)
Step 3 Condition ends.

Is ACV cruelty free?

We are proudly 100% cruelty-free. Our products are never tested on animals.

Is ACV Hair Rinse vegan?

ACV Hair Rinse is 100% vegan friendly.
(Only apples were harmed in the making of this product).

What is the purpose of the Scalp Brush?

The ACV scalp brush is not only perfect for helping distribute ACV, but the short plastic bristles will also lightly stimulate the scalp to increase circulation and promote hair growth.

Plus it feels like a mini scalp massage every time you use it!

Gentle enough for hair extensions. Soft on fine hair. Perfect for kids. Suitable for all hair types.

Will ACV Hair Rinse expire?

Because ACV Hair rinse does not contain any chemical preservatives, we recommend using it within 12 months.

Shipping

Where do you ship?

We ship world wide.

How long will it take to receive my order?

Within Australia, your ACV order should be delivered within 2-10 business days, by Australia Post Regular mail service, depending on your location:

Metropolitan Melbourne, Sydney, Adelaide: 3-10 business days

Regional VIC, NSW, S.A: 2-10 business days

Metropolitan Brisbane, Hobart, Perth: 3-10 business days

All other regional areas within Australia: 3-10 business days

International ACV orders should be delivered within 5-10 business days, by Australia Post International mail service, depending on your location.

If you are experiencing lengthy delays receiving your ACV order, please contact us through the online contact form.

Orders & Returns

What is your refund policy?

If your parcel arrives damaged a refund may be issued. For a refund to be issued you will need to contact us within 24 hours of receiving the parcel (please attach photos of the damaged product). We will review the photos and advise you where to return the parcel to by mail – once received a full refund will be issued or a replacement product sent.

Unfortunately, we cannot issue refunds for change of mind or dislike of product.

Still have an unanswered question? Contact us through our online contact form. We would love to hear from you.